FAQ

1.What payment methods are accepted? 

 

The accepted payment methods on PinlockStore is: PayPal, Western Union and Bank Transfer. Generally, e-checks and pending payments will take 3-4 business days to clear.

  

2.What shipping methods are available? 

 

A.Post Air Mail Without Tracking(Free shipping for order below $15)

B.Registered Post Air mail with Tracking(Free shipping for order over $15)

C.Expedited Sipping: EMS, Fedex, DHL(Free shipping for order over $200) 

 

3.What is the estimated delivery time to my country?

 

Considering the complicated international shipping procedures, the estimated delivery time table below is provided only for reference; some countries such as Mexico, Brazil, Russia will take up to 60 days for economy delivery; we offer free expedited shipping by Fedex or DHL for order over 200USD, for order under 200USD, it will be shipped by Economy shipping.  

 

Shipping MethodShipping CarrierShipping Fee   Shipping TimeOn-time Delivery
Economy Shipping  Post Air Mail  Free 15 to 25 business days   98%
Expedited Shipping   EMS  $30.00 7 to 15 business days   99.9%
   Fedex  $35.00 3 to 7 business days   99.9%
   DHL  $35.00 3 to 7 business days   99.9%

 

4.Is a tracking number provided for my order? 

 

PinlockStore offers free tracking numbers for order over $15. We don’t offer tracking numbers for orders below $15 unless you add $1.8 for Registered Post Air Mail. 

 

5.What should i do if the packaged is not received? 

 

Firstly, you can track the status by visiting the appropriate tracking website at the back of this page; if there’s no tracking information, you can contact us, and we will let our shipping forwarder to track the item for you. 

 

6.Does pinlockstore offer a money-back or refund guarantee? 

 

Yes. PinlockStore allows the products to be returned for a refund within 30 days after you receive the products. We'll refund your payment when we receive the returned products. Additional deductions for all refunds will be made depending on the current market value.

 

Item Tracking Website:

Registered Post Air mail: https://www.17track.net

Fedex:http://www.fedex.com DHL: http://www.dhl.com EMS: http://www.ems.com.cn/english.htm

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